Justin Bayliss

Justin Bayliss

MEMBER CATEGORY:

Customer Experience Specialist

KBN Member:

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Five Star Experiences

Company Information:

We work with business owners and managers to ensure they are providing their customers the highest possible standards in Customer Experience (CX).

We provide the following services:

1. Customer Journey Mapping – Identifies all the relevant tough points or moments of truth to ensure you’re ticking all the boxes that matter to you r customers.

2. Customer Experience Assessment – A critical success factor is taking the blinkers off and discovering the gap between the experience you think you’re offering your customers and the reality then taking steps to address those factors.

3. Customer-Centric Culture – If your team are not fully engaged & aligned in the purpose of your business and the roles they play in delivering an experience your customers will come back for, you’re unlikely to achieve the standards you’re striving for.

4. People Skills Training – Regardless of the industry, people interacting with people in anything other than the most appropriate way can and will make or break your business. We provide a range of programs to prepare your team for the diverse range of personalities and situations they need to be prepared for.

Contact us to arrange a free consultation to explore how we can help you create the standards your customers will come back for and tell others they should too.